Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 271,697 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Reno, Milwaukee, Phoenix, Orange, Los Angeles, Mesquite, Huntington Beach, Tampa, Brooklyn, Tipp City, Appleton, Rockford, Honolulu, Detroit and Twin Lakes.
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| City | Problem Type | Report Time |
|---|---|---|
 Burlington | Internet | |
| Chicago | Internet | |
| Detroit | Wi-fi | |
| Reno | Wi-fi | |
| Milwaukee | Internet | |
| Phoenix | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Axpirin, Headache Inducer (@alienaxecannon) reported
@GetSpectrum should be ashamed to call themselves an ISP. My mobile hotspot is stronger than their service
- Jake (@NorthCountyJake) reported
For the third time tonight, the @NHL_On_TNT feed on @Ask_Spectrum has gone black. I've already missed two goals and it's looking like I'm going to miss the third period of the Blues game.Funny, I never seem to have this problem when @BallySportsMW is broadcasting the games.
- Liz 😒😷 (@childfreediva) reported
@JunipersBird @GetSpectrum 😳 We've been trying to get them to unblock our email service for like three years...
- R3LLIKBOON (@R3LLIKBOON) reported
Another rate increase from @Ask_Spectrum. Seriously. Go **** yourself
- Monarch's Ghost (parody-not really a ghost bear) (@GLDNST8) reported
@Ask_Spectrum Was told service would be back by 2:30. Got a text that service was back on at 3:39pm. Service just went out again at approx. 6pm.
- ♀️🇺🇦✨Juniper the Feminist ✨🇺🇦♀️ (@JunipersBird) reported
@childfreediva @GetSpectrum People out here trying to sell cable door to door, after dark, on Black Friday. They rang my bell twice and then banged on the door, and then banged on the door again. Just crazy rude.
- LIEGE Cane (@LiegeCane) reported
@Ask_Spectrum What is going on with my service? My mobile is gone to wth
- JustBob (@BobMillsLLAP) reported
@Ask_Spectrum what happened to PANHANDLE? it’s gone from Originsls, never finished watching it🤯🤯🤬🤬
- ny2studiocity (@ny2studiocity) reported
Spectrum Roku App not working😡for 24 hours. This app is woefully inadequate, even when it’s working.@GetSpectrum @RokuSupport
- BLVKRVFT 〽️ (@Blvkrvft666) reported
@Ask_Spectrum internet is out but website says no outages in area. How do i report an outage?
- Michael Jones (@Breedhate68) reported
@GetSpectrum Worst internet in history, 2nd time in 3 days these scumbags are out causing outages. Fix your ******* service
- Dilly Dilly (@DBrockwell82) reported
@GetSpectrum can you pls tell me why my internet is *** after 9pm every single night. It’s ridiculous that you raise the price and the product is still terrible. At least give me something worth paying for. I can’t wait until I qualify for a better provider 🙄
- Ben Paddon (@BenPaddon) reported
In case anyone's wondering, the @Ask_Spectrum Twitter bullied me for asking if there was an app outage, demanded I DM them my phone number despite having had my phone number compromised by their social media team in the past, then, hey!, their website reported an app outage!
- Allen Berman (@berman_allen) reported
@Ask_Spectrum Yesterday. the Roku "Spectrum App" stopped working--I've tried "all" of the suggested internet "fixes" [reloading, powering stuff off/on, etc, etc] nothing is working--it gets to "checking subscriptions", and then it just sits there, and dies--HELP!!!!!
- Christine Sneed (@ChristineSneed) reported
Spent two hours on the phone this evening trying to straighten out our wifi after moving (within the same zip code) and @GetSpectrum exhibited such incompetence that we still have not had our service restored. #epicfail
- Did Paradise 2 drop Today? (@iamandla_012) reported
@H4RLAN how am I trippn I like it coz I'ma big fan of TWC .... wtf you sayin
- Christina Deibel (@DeibelChristina) reported
@SBIrish @Ask_Spectrum I called and spectrum says it’s a network issue.
- Allen Berman (@berman_allen) reported
@Ask_Spectrum Anybody reading this--I've spend god knows how many hours trying ways to fix a Roku/Spectrum Interface Problem--these folks fixed it instantly!!! Truly fantastic customer service!!
- Tim Conway (@tco465) reported
@GetSpectrum called to find out what network spectrum was on got nothing but attitude from the customer service they wouldn't provide me unless I gave them every bit of contact information first I don't see why they couldn't provide me with such simple information
- SAV | Ben (@BenSZN) reported
@Ask_Spectrum fix your bum wifi. I keep getting a red glow then a blue one then back to red
- Melanie May (@melaniemay79) reported fromElizabeth City, North Carolina
@Ask_Spectrum any idea how long the outage in Elizabeth City, NC will last? I think it’s also affecting southeast VA
- Syedman. (@Keith_Casey04) reported
Hey @GetSpectrum @Ask_Spectrum Where TF is #SmackDown ? I'm seeing some stupid 'Rivals: Ohio State vs Michigan" crapFix your ****.
- Monarch's Ghost (parody-not really a ghost bear) (@GLDNST8) reported
@Ask_Spectrum Service came back while I was on the phone with customer service; approx 6:30pm.
- Christina Deibel (@DeibelChristina) reported
@andersonwci @Ask_Spectrum I called and spectrum says it’s a network issue.
- David_iThicc (@David_ithicc) reported
Dude **** you @GetSpectrum what’s the point of me paying the highest package for internet speed if I can’t even play smash bros let alone stream my content online how is my LTE from my phone faster I hope you walk in and see your significant other with your siblings
- Monarch's Ghost (parody-not really a ghost bear) (@GLDNST8) reported
@Ask_Spectrum Service went out at 6:44pm.Service back on 6:44pm.
- ♀️🇺🇦✨Juniper the Feminist ✨🇺🇦♀️ (@JunipersBird) reported
@childfreediva @GetSpectrum whaaaaaat? that's awful! they are awful.
- C_Casto (@CCASTO1615) reported
@Ask_Spectrum Does anyone know why the Hoban vs Massillon game isn’t working? And is someone trying to fix it
- Ryañ Doerr (@RyansMLBJourney) reported
@Ask_Spectrum @Blvkrvft666 I can’t even log into my account to see if there is an outage
- Vader (@RenaissanceVadr) reported
@Ask_Spectrum can y’all hurry up and fix y’all **** i keep gettin disconnected from my game im bored af and got nothing to do tonight
